Now accepting early customers
We monitor your heating and cooling, so you don't have to.
Know sooner. Fix faster. Spend less.
What's included
One subscription per home covers the equipment, the monitoring and the people reviewing it.
Personally reviewed alerts
We monitor your system's performance and review potential issues before contacting you. For example:
- A possible drainage problemIf your condensate safety switch trips, we can let you know so you can address it.
- Heating trouble while you're awayYour thermostat is calling for heat, but your system isn't delivering it. We review the issue and notify you, giving you a chance to address it before returning to a cold house.
A clear monthly report
Each month, receive a clear summary of your system's operation, plus an insight that helps you understand it. For example:
- Is your system running longer because of the weather, or has its performance changed?
- After a repair or maintenance visit, did its measured performance improve?
Insights vary with the season, your equipment, and the history available.
Installation included
We install the monitoring equipment, which remains Comfort Utility's property. There's no setup fee.
Our purpose is to make home comfort more understandable, reliable and affordable.
How it works
- Step 1
Request
Leave your details with the form below. It's a request for information and commits you to nothing.
- Step 2
Schedule a visit
We'll contact you to arrange a convenient time to visit your home.
- Step 3
Installation and activation
At the visit we confirm your system count and price, install the equipment and make sure monitoring is working. Billing starts only after that, once you agree to enroll.
- Step 4
Monitoring and reports
We review potential issues before contacting you, and send your monthly report.
Pricing
$10 USD a month per home, including up to two HVAC systems, plus applicable taxes.
| 1 or 2 systems | $10 USD/month |
|---|---|
| 3 systems | $13 USD/month |
| 4 systems | $16 USD/month |
What counts as a system
An indoor unit and the outdoor unit it works with normally count as one system. Several thermostat zones don't necessarily mean several systems. We confirm the count, and your price, with you during the visit.
Billing
- Charges recur monthly until you cancel.
- Billing starts only after installation, confirmed monitoring activation, and your agreement to enroll.
- No minimum term or cancellation fee: email wes@comfortutility.com before your next renewal.
- Service continues through the period you've paid for; partial months aren't prorated.
The full terms are in Terms & Billing.
Frequently asked questions
Will it work with my system?
It works with HVAC equipment that uses standard thermostat control wiring. Proprietary communicating systems that don't use standard thermostat wiring aren't currently supported. The monitoring equipment currently connects through your home's Wi-Fi.
You don't need to check anything yourself. We check your equipment and connection during the visit.
Where do you install?
We're currently enrolling customers in North Carolina and South Carolina. Availability depends on your location, which we'll confirm when we contact you, and on your equipment, which we check during the visit.
What will my monthly report tell me?
How your system operated that month, and an insight that helps you understand it, such as whether a change in its running time came from the weather or from the equipment.
When a report says no issues were detected, it means none were found in the available monitoring data. It doesn't certify that the equipment is free of faults, and if data is missing or the connection is down, we say so rather than report normal operation.
How do I cancel?
Email wes@comfortutility.com before your next renewal. There's no minimum term and no cancellation fee. Cancellation stops future renewals, and service continues through the period you've already paid for. We go by the time your email arrives, not when we get to it.
Who owns the monitoring equipment?
Comfort Utility does. After you cancel, we'll arrange a time to remove it, so please don't disconnect it yourself. Your billing ends with your cancellation, not when the equipment is picked up.
What can't monitoring do?
Monitoring depends on power, internet connectivity and the sensor data available. It can't detect every problem or guarantee your equipment won't break down. A person reviews potential issues, so alerts aren't instant and there's no 24/7 staffed support. It isn't an emergency service, a repair service, or a substitute for regular HVAC maintenance.
Is there an app or dashboard?
No. There's nothing to log in to or watch. We review the data and send you what's useful.
Can I use it for a second home or a rental?
Yes. It suits a home you aren't in every day. Landlords and property managers can use the same form; tell us about the properties in your message. Pricing is per home.
Request monitoring
Interested? Leave your details and we'll contact you to arrange a visit.
Serving North and South Carolina.
Prefer email? Write to wes@comfortutility.com.